Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding certain Asian and remote areas. By using our site, you confirm you are at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property Rights

All content on this website, including designs, text, graphics, logos, and product images, is the property of Chic Lehenga Store and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Use any automated means to access or scrape our site

2. Products and Services

2.1 Product Descriptions

We take great care to accurately represent our ethnic fashion items through descriptions and images. However, slight variations in color or detailing may occur due to monitor settings or the handmade nature of our garments.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and refuse service without notice. If an item becomes unavailable after ordering, we will notify you promptly.

2.3 Customizations

Customized or altered garments cannot be returned or exchanged unless defective. Please review all customization details carefully before finalizing your order.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason. Orders are not considered accepted until we send an order confirmation email.

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though this will not affect confirmed orders. Prices do not include applicable taxes or duties, which remain the customer’s responsibility.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. By providing payment information, you confirm you are authorized to use the payment method.

3.4 Order Processing Time

Please allow 1-2 business days for order processing, with additional time during peak seasons or for customized items.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Times

Delivery times are estimates, not guarantees. We are not responsible for delays caused by customs, weather, or other unforeseen circumstances.

4.3 International Orders

Customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the purchase price or shipping costs.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are unworn, unwashed, with all original tags attached and in original packaging. Non-returnable items include:

• Blouses (intimate wear)
• Dupattas
• Sale/clearance items
• Customized or altered garments

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order number, item details, reason for return, and preferred resolution
2. Wait for our authorization with return instructions and RMA number
3. Securely repackage items with all original tags
4. Ship using a trackable method to our return address

Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.3 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable, and refunds will be issued to the original payment method.

5.4 Exchanges

For size or color exchanges, follow the return process and clearly state your desired exchange item. Price differences will be adjusted accordingly.

5.5 Damaged or Defective Items

Contact us within 48 hours of delivery with photos of the damage. We will arrange a free return label and expedite your replacement.

6. Liability and Disputes

6.1 Limitation of Liability

Chic Lehenga Store’s liability is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages arising from product use or website access.

6.2 Indemnification

You agree to indemnify and hold harmless Chic Lehenga Store from any claims resulting from your misuse of our website or products.

6.3 Governing Law

These terms are governed by the laws of Nebraska, USA. Any disputes shall be resolved in the courts of Omaha, Nebraska.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the modified terms.

9. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: [email protected]
Phone: During business hours
Address: 4636 Glen Falls Road, OMAHA, US 68101