At Chic Lehenga Store, we take pride in crafting exquisite South Asian fashion with the same care we apply to our customer service. If your purchase doesn’t meet your expectations, our flexible return policy ensures a seamless experience.

Note: Due to the delicate nature of ethnic wear, certain items cannot be returned or exchanged for hygiene reasons. This includes:

  • Blouses (due to intimate wear nature)
  • Dupattas (easily damaged during trial)
  • Sale/clearance items (marked as final sale)
  • Customized or altered garments

Return & Exchange Eligibility

  • Items must be returned within 15 days of delivery
  • Products must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be included
  • A receipt or proof of purchase is required

Return Process

  1. Initiate Your Return: Email us at [email protected] with your order number and return request within 15 days of delivery
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA number
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached
  4. Ship Your Return: Send the package to our address (provided in authorization email) using a trackable shipping method
  5. Inspection & Processing: We’ll inspect the returned item and process your refund/exchange within 5 business days of receipt

Exchange Process

For exchanges (size/color):

  1. Follow the same return process above
  2. Clearly state your desired exchange item details in your initial email
  3. If the exchange item costs more, you’ll need to pay the difference
  4. If it costs less, we’ll refund the difference

Refund Information

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Original payment method (credit cards/PayPal)
  • Deductions: Original shipping fees are non-refundable. Return shipping is customer’s responsibility unless the return is due to our error.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Chic Lehenga Store Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Item Name: [Insert] Reason for Return: [Insert – Size/Color/Quality/Other] Preferred Resolution: [Refund/Exchange for [specific item]] Please advise next steps. Best regards, [Your Full Name] [Your Contact Number]

International Returns

For our global customers (excluding some Asian countries):

  • Return shipping costs are the customer’s responsibility
  • Customs/duties fees for returns are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free return label and expedite your replacement

For any questions about our return policy, please contact us at [email protected] or call us during business hours.

Thank you for choosing Chic Lehenga Store for your ethnic fashion needs!