Privacy Policy

Last Updated: June 2023

Welcome to Chic Lehenga Store (“we”, “us”, or “our”). At chiclehenga.com, we are committed to protecting your privacy with the same care we put into crafting our exquisite South Asian fashion collections. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

To provide you with our premium ethnic wear and seamless shopping experience, we collect:

• Personal Identification Information: Name, email address, shipping/billing address, phone number when you create an account or place an order.
• Payment Information: Credit card details (processed securely through our PCI-DSS compliant payment gateway), PayPal email (we never store full payment details).
• Transaction Data: Purchase history, order details, and preferences for our lehengas, Anarkali suits, and Indo-Western collections.
• Technical Data: IP address, browser type, device information, and cookies data to enhance your browsing experience.
• Communication Data: Correspondence when you contact our customer service at [email protected].

2. How We Use Your Information

We use your data with the precision of our hand-embroidered designs:

• To process and fulfill your orders for our ethnic wear collections
• To provide customer support and respond to inquiries
• To improve our website, products, and services
• To send transactional emails (order confirmations, shipping updates)
• With your consent, to send marketing communications about new arrivals like our latest Lehengas or Indo-Western sets
• To prevent fraud and enhance security
• To comply with legal obligations

3. Data Sharing and Disclosure

Like the delicate dupattas in our collections, we handle your data with care:

• Service Providers: We share necessary information with payment processors, shipping carriers, and IT service providers to complete your orders.
• Legal Compliance: We may disclose information when required by law or to protect our rights.
• Business Transfers: In case of merger or acquisition, customer information may be transferred.
• International Transfers: As we serve global customers (excluding some Asian countries), your data may be processed outside your country but with adequate protection.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same dedication we apply to our authentic craftsmanship:

• SSL encryption for all data transmissions
• PCI-DSS compliant payment processing
• Regular security audits and monitoring
• Limited access to personal data
• Data retention only as long as necessary

While we implement robust security measures, no internet transmission is 100% secure. We encourage you to protect your account credentials.

5. Your Rights

You have rights regarding your personal information, including:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure of your data under certain conditions
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data
• Portability: Request transfer of your data to another service

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing requests.

6. Cookies and Tracking Technologies

Our website uses cookies – small data files that help us:

• Remember your preferences for our ethnic wear collections
• Analyze website traffic to improve your shopping experience
• Enable features like the shopping cart
• Deliver targeted advertisements (with your consent)

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

7. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy occasionally.