FAQ

We specialize in premium South Asian fashion including:

• Traditional Lehengas and Lehenga Sarees for weddings and special occasions
• Elegant Anarkali Suits and Salwar Kameez sets
• Contemporary Indo-Western fusion wear and Jumpsuits
• Festive Chaniya Choli and Palazzo Suits
• Modern ethnic dresses like A-line, Fit and Flare, and Maxi Dresses
• Complementary pieces including Blouses and Dupattas

All our garments feature authentic craftsmanship with hand-embroidered details.

Each product page includes detailed size charts with measurements in inches. Since ethnic wear often has different sizing than Western clothing, we recommend:

• Measuring yourself while wearing similar undergarments to what you’ll wear with the outfit
• Comparing your measurements to our size chart rather than relying on standard sizes
• Considering the fabric type (some materials have more stretch than others)
• When in doubt between two sizes, we recommend sizing up for comfort

For special occasions, allow time for possible alterations.

Absolutely! We take pride in our Omaha Authenticity – while based in the US, we source directly from skilled artisans in South Asia. Each piece reflects traditional craftsmanship, from intricate embroidery to authentic fabric choices. Our designs blend time-honored techniques with contemporary styles to create truly special ethnic wear.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include:

• Faster checkout for future orders
• Order history tracking
• Saved address information
• Wishlist functionality

Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password. If you don’t see the email, please check your spam folder.

We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage (typically within 2 hours of placement).

We offer Seamless Global Delivery to most countries worldwide*, with the exception of some Asian countries and remote regions. During checkout, you’ll be able to see if we ship to your location. (*Some restrictions may apply – contact us if you’re unsure about your location.)

We offer two convenient shipping methods:

• Standard Express Shipping ($12.95): Via DHL or FedEx, arriving 10-15 days after dispatch with full tracking
• Free Standard Shipping: Via EMS for orders $50+, arriving 15-25 days after dispatch

All orders undergo 1-2 days of careful processing with quality checks before dispatch.

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number. For Express Shipping (DHL/FedEx), you’ll get detailed updates at each stage of delivery.

While we provide estimated delivery windows, international shipping can occasionally face delays beyond our control. If your package hasn’t arrived within 5 business days after the estimated delivery date, please contact us at [email protected] with your order number, and we’ll investigate with the shipping carrier.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are processed through encrypted payment gateways for your security.

Your order total includes the product price and shipping fee (unless you qualify for free shipping). Some countries may assess customs duties or import taxes upon delivery – these are the responsibility of the recipient and vary by location. We declare all packages with accurate product values to comply with international shipping regulations.

Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers. For added security, you may choose to pay through PayPal, which keeps your financial information private.

We offer hassle-free returns within 15 days of delivery. To initiate a return:

1. Email us at [email protected] with your order number and reason for return
2. We’ll provide return instructions and authorization
3. Ship the unused, unwashed item with original tags and packaging
4. Once received and inspected, we’ll process your refund

Please note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

We currently don’t offer direct exchanges. For size or color changes, we recommend:

• Returning the original item (following our return policy)
• Placing a new order for the desired item

This ensures you get your preferred item as quickly as possible while we process your return separately.

We take great care in packaging your ethnic wear, but if you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damaged/incorrect item and packaging
• We’ll arrange for a replacement or refund, including return shipping costs

For important events, we recommend ordering at least 4-6 weeks in advance to account for:

• Our 1-2 day processing time
• Shipping duration (10-25 days depending on method)
• Possible time for alterations if needed

If your event is sooner, select Express Shipping during checkout and contact us about rush processing options.

While our online collection features ready-to-ship designs, we may accommodate special requests for:

• Custom sizing (additional fees may apply)
• Color variations on select styles

Please contact us at [email protected] with details of your request at least 8 weeks before your needed date.